Response times
We aim to respond to support email within 2 business days, and to security reports within 1 business day. Please include your account email and what you were doing when the issue happened.
Reporting a vulnerability
Report suspected vulnerabilities privately by email with steps to reproduce. Please do not access or modify other users' data while testing, and give us a reasonable window to fix the issue before disclosing it.
Before you write in
- ›Voice not speaking back? Check that speak-back is on and the mic is not muted.
- ›Assistant not answering? Reload the Brain screen and confirm you are still signed in.
- ›Provider errors? Re-test the connection on the Connections screen.